Next Gen commenced operations for its voice BPO SBU in August 2005 with 19 people based out of Delhi and serving an inbound process for a leading telecommunications provider and quickly grew the business manifold to cover a host of inbound and outbound processes. Backed by high end digital PABX systems -600 port, ISDN PRI and BRI telephone lines, CTI integration supporting dialers, voice loggers, Intel Xeon based servers, SQL servers and manned by a competent and trained workforce, the division is the preferred vendor for voice based processes (both inbound and outbound).